Draft for owner review. Not in effect yet.
Support
Email support@sossefy.com. A person reads every message, and we answer within two working days.
So we can find what went wrong quickly, include the app version from Profile → App version. Never send us your sign-in code, and there is no need to send your notes or answers.
Plans and prices
| Access | Includes | Price |
|---|---|---|
| Free account | 10 cloud answer checks, once, no card | Free |
| Sossefy Pro | 300 cloud answer checks per month | €19.99 per month incl. VAT, cancel any time |
| Founding testers | Everything in Pro | 75% off Pro, for life |
Importing and practising on your device never needs Pro, and neither do export, backup restore or deleting your account.
Cancel Sossefy Pro
- Open Profile → Plan.
- Choose Manage subscription and cancel.
Pro stays active until the end of the month you paid for, and you will not be charged again. Can't open the app? Email us from the address on your account and we cancel it for you.
Refunds
Changed your mind about your first Pro purchase? Ask within 14 days and we refund it in full. After that we do not refund part of a month, unless the law requires it or Sossefy did not work for what you paid for. Refunds go back to the payment method you used, within 14 days.
Withdrawal form
You can withdraw by sending us an email with the text below, or any other clear message.
To: RVMSES, registered address, support@sossefy.com
I hereby give notice that I withdraw from my contract for the following service: Sossefy Pro.
Ordered on: …
Name: …
Email address of my Sossefy account: …
Date: …
A payment went through but Pro is not active
Open Profile → Plan: the app confirms the purchase with our server and shows "confirming" while it waits. You will not be asked to pay twice. If it has not confirmed after an hour, email us with the date of the payment.
Backups and a new device
Back up from Profile → Backup. On a new device, sign in with the same email address and restore from the Backup screen. Sossefy has one learning device per account at a time; a backup from another device is kept as a separate copy and never overwrites newer work. Original PDF files are not included in a backup.
Download your learning
Profile → Privacy and data → Export everything saves a complete copy of your learning as a file.
You disagree with a judgment
Use Report this judgment on the feedback screen. The report is saved in the app and, when you are signed in, sent to us with the question, your answer, the feedback and the passages it cited, so a person can check it. The screen tells you once we have it. AI feedback can be wrong, and when it is unsure it asks you to clarify instead of marking you wrong.
Delete your account
In the app: Profile → Account → Delete account. Without the app, use the account deletion page. Cancel Pro first: deleting your account does not stop a subscription.
Company details
RVMSES · legal form · KvK 95364188 · VAT VAT number · registered address · the Netherlands