Draft for owner review. Not in effect yet.
Delete your Sossefy account
You can delete your account and the data on our servers at any time. You do not need Pro to do this.
Before you delete
- Cancel Pro first under Profile → Plan → Manage subscription. Deleting your account does not stop a subscription.
- Want to keep your learning? Download it with Profile → Privacy and data → Export everything.
In the app
- Open Profile → Account and sign in if asked.
- Choose Delete account and confirm.
If the connection drops halfway, open the same screen again: deletion continues where it stopped and never starts over.
Without the app
Email support@sossefy.com from the email address of your account, with the subject "Delete my Sossefy account". We confirm by replying to that address, then delete the account within 30 days and tell you when it is done.
What is deleted
| Deleted | Kept, without your learning content |
|---|---|
| Your account and email address, answer judgments, reports you sent, usage records, every backup and backup version, and this device's copy when you delete from the app | A record that the account was deleted, with usage totals (90 days); subscription event receipts (90 days); invoices and payment records that tax law requires (7 years); founding-tester history needed to honour a lifetime discount |
Learning stored on another device stays there until you remove it in the app on that device. Subscription records at RevenueCat and Stripe are removed or anonymised on request after deletion, except what we must keep for accounting. Details are in our privacy notice.